Community Event

The Art of De-escalation: Strategies for Preventing and Resolving Conflict for Behavioral Health Professionals


Tuesday, December 05 2023
11:00 AM - 12:00 PM


Nicole Cook

Phone: 949.341.9855

[email protected]


Online (Virtual)

This webinar is free and open to the public.

“Escalation is the key consequence of refusing to problem-solve or negotiate, and it demands our attention.” ― Sarah Schulman

The art of de-escalation requires an accurate assessment of where a client is in the escalation cycle. It also requires knowledge of how to maintain calm communication with a distressed client while working toward resolution. In this webinar, participants will learn the four stages of escalation, discover how to recognize early indicators of escalating behavior and when to step in. Evidence-based techniques for effectively managing clients on the verge of escalation will be discussed.


In this webinar you will: 

  • Gain a comprehensive understanding of the four stages of escalation
  • Develop an intervention plan at critical times within the escalation cycle
  • Learn effective strategies to prevent future escalations
  • Identify the essential steps for achieving successful conflict resolution


Sharon Noble, MA, BCBA
Adjunct Faculty at UMass Global

Who should attend: Social workers, psychologists, counselors, marriage and family therapists, and other behavioral health professionals.

This webinar is FREE. Participants will be awarded 1 CE credit for attending this webinar.

This webinar is eligible for 1 Continuing Education (CE) Credit for recertification by the California Board of Behavioral Sciences (BBS). To earn 1 CE credit, participants must be a California residents and attend the free webinar or watch the recording. Participants must register and successfully complete a multiple-choice assessment and evaluation to receive a certificate of completion. UMass Global is recognized by the (BBS) California Board of Behavioral Sciences to provide continuing education credit per BPC Section 1887.4.3.

Please note the above webinar time is in Pacific Time

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