FAQs

K12 Partners

• How do I get a University of Massachusetts Global username and password?

  If you registered online with University of Massachusetts Global, the system created and provided you with your username and password during the registration process. If you mailed or faxed in a registration form, you should have received an email from the UMass Global IT department containing your username and activation directions after the staff processed your registration.

  Please visit www.umassglobal.edu/activate, click "Activate My Account (New Users Only)," and follow the step-by-step instructions to activate your account. Click "Resend my Account Information Letter" if you never received your UMass Global credentials.  If you have continued difficulty activating or retrieving your username and password, please contact our office at K12Partners@umassglobal.edu.

• When will I know that my grade is posted?
  An email notification will be sent when your grades are posted. Students may also check for grades through MyUMassGlobal using your UMass Global student username and password.
• How soon will I receive a grade?
  If you have completed a paper to be graded by UMass Global (for independent studies, learning circles and seminar practicums,) the turnaround time is approximately 4 weeks after coursework is received. If your grades are being given to us by your content provider, they will be posted within 5 days of UMass Global receiving them from your provider.
• How do I order a transcript?

  Please verify that all grades and credits are posted to your student record prior to ordering official transcripts.

  • Using your University of Massachusetts Global student account, log in to MyUMassGlobal and click on the “Self-Service” icon in the Quick Links area in the upper right corner of the page.
  • Log in to the secure site and click on the Student tab.
  • To view your grades, click on Student Records, then View your Academic Transcript.
  • Select “All Levels” and “University of Massachusetts Global Unofficial” and click submit.
  • Verify that all grades and credit hours have been processed before ordering an official transcript.

  For detailed instructions, please download the transcript information guide.

• Can I get a refund?
  You can receive a refund within 30 days of registration if you have not yet received a grade for your course.
• Will my district or state accept University of Massachusetts Global Credit?
  It is the responsibility of the individual participant to verify with his/her district or state prior to enrollment whether UMass Global credit will be acceptable or not. State licensing departments vary regarding their criteria for credit acceptance, and some states may not accept credit from universities that are located outside the state.
• What kind of credit does University of Massachusetts Global Extended Education provide?
  Participants receive graduate-level professional development credit. These are professional development units that are typically not part of a degree program but instead are primarily used for professional advancement purposes such as salary increment steps and re-certification. However, this credit may be applied toward a degree program at the discretion of the accepting institution.
• How many hours does one credit represent?
  Each credit represents 15 hours of work.
• Is a graduate-level professional development credit accepted in a University of Massachusetts Global degree program and will it transfer to a degree program (Master's) at another university?
  The professional development credits that we offer are not part of any degree program at University of Massachusetts Global. However, decisions about transferring to another university are solely at the discretion of that university. Students are advised to seek approval of appropriate officials before enrolling in these courses, to satisfy any degree, state credential or local school district requirements.
• What is the equivalent of one semester credit in quarter credits?
  One semester credit equals 1.5 quarter credits.
• Will my financial aid apply for these courses?
  Students are not eligible to receive financial aid for professional development courses.
• How long do I have to complete my follow-up practicum?
  For most seminars, the final report is either due six months from the date of the seminar you attended, or from your date of registration. Please check your confirmation letter and/or registration information for your particular seminar's requirements.
• I am currently not in a classroom setting. Can I still do practicums and Independent Studies?
  Yes. For independent study courses, please discuss appropriate assignment modifications with your instructor. For practicum papers please explain your situation on the title page and write your paper as though you are planning to implement the activities/strategies in the future. Submit handouts, activity examples, grading rubrics etc. for each activity. Envision how your students might respond and how you would evaluate their learning experience. Comment on what your strengths and weaknesses would be in implementing these activities.
• How can I complete my assignment when my position as Librarian does not lend itself to developing and implementing activities?
  You may substitute the word "book-talks" for activities.
• How can I complete my assignment when the seminar topic dealt with strategies rather than activities?
  You may substitute the word "strategies" for activities.
• How may I get a receipt for reimbursement?
  You can view and print your statement of account via UMass Global's online student portal, MyUMassGlobal, using your University of Massachusetts Global student username and password. Click here for step-by-step instructions.
• How do I get more information?
  Send us questions and comments by emailing exed@umassglobal.edu.