Transcript Requests

Transcript Order Quick Links:

Users with password: Order Here Users without password: Order Here

*Note: Transcripts will not be released if you have any holds on your account. Please contact your One-Stop Specialist for more information on your holds. 

University of Massachusetts Global has authorized Parchment to provide transcript ordering services on its behalf. The Office of the University Registrar releases academic record transcripts in compliance with the Family Educational Rights and Privacy Act (FERPA) and issues official transcripts only with a signed permission from the student. A one-time consent form to release your transcript is required.

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Transcript Ordering Process

Alumni, Continuing Education students

Current Students

Current students should request their transcripts through the Self-Service student portal. From the student portal, click on 'Student Records”, then select “Order Official Transcript”. (see screenshot below)

Self service student portal showing the active Student Records section with the cursor hovering over 'Order official transcripts'.

Orders with Attachments

  • An option is available to add attachments to your order during the ordering process.
  • If an attachment needs to be signed by the university, please send this form to the Office of the Registrar registrar@umassglobal.edu before placing the official transcript order.

Delivery Methods and Pricing

  • PDF Transcripts are $7.55 each.
  • Paper Hard-Copy mailed are $10.05 each. The mail deliveries will be sent by Parchment via First-Class U.S. mail.
  • Rush/FedEx delivery is available for an extra fee $30 for each destination, 2:30 per transcript. Orders completed by 1:00 PM PST are shipped SAME day; after 1:00 PM PST, orders are shipped next business day.
    • Attention: All Federal Express orders require a signature at the time of delivery. University of Massachusetts Global does not offer Federal Express Saturday, Sunday, or Holiday delivery. Federal Express fees will not be refunded due to lack of signature delivery.

Parchment's Student FAQ

Please refer to Parchment's official FAQ to have common questions about the ordering process answered:

https://www.parchment.com/wp-content/uploads/Student-FAQs.pdf

Parchment's Guide to Ordering Transcripts

Please refer to Parchment's official guide for further guidance on the transcript ordering process:

https://www.parchment.com/wp-content/uploads/Parchment-Guide-to-Ordering-Transcripts.pdf

Obtaining Your Username and Password

To obtain your UMass Global username, password, or e-mail access, please contact UMass Global Service Desk by phone 855.553.3007 or email servicedesk@umassglobal.edu.

View and Print

  • Login to the Self-Service student portal.
  • From the student portal, click on “Student Records”, then select “View Your Academic Transcript”.
  • Leave the Transcript Level and Transcript Type as is and click on “submit”.
  • To print the unofficial transcript, Ctrl + P or Cmd + Shift + P on a Mac.

The self service student portal on the student records page with the cursor over the view the unofficial transcripts entry.

 

Frequently Asked Questions

UMass Global is committed to providing an accessible experience for all students navigating our services or trying to obtain important information about their student records. If you are experiencing technical accessibility barriers in navigating our student records or getting the transcript information you need, please contact transcripts@umassglobal.edu for technical assistance, (866) 351-0008, or our Parchment Customer Service Department at (888) 662-0874. 

Transcript requests will not be processed until all holds have been cleared. If your hold is not cleared within 30 days of placing an order, your order will be automatically canceled, and you will be notified via email. To view your holds, please go to MyUMassGlobal Self-Service or contact your OneStop Specialist for assistance.

You will need your original order number as well as the Student ID number or Social Security number that you entered on your order.

Check the status of my order

Typically it takes 3-5 business days to process your transcript, assuming that you do not have any holds on your student account and submitted an authorization form (if applicable). Turnaround times are slower in times of high volume, such as the beginning and the end of a term.

If your transcript was delivered electronically, and you received a receipt notification, please contact your recipient. 

If your transcript was mailed via UPS First Class Mail, please allow sufficient time for delivery. If your transcript was mailed using Federal Express expedited shipping, check the tracking number of the Federal Express service. If your transcript was not received after allowing sufficient time for delivery, please contact the transcript department at (866) 351-0008 or transcripts@umassglobal.edu, and we will send a replacement.

Chances are, you took a course with a curriculum partner through the School of Extended Education and have registered for professional credit. Please visit the Extended Education Student Resources page for more information.

  • For Extended Education students with questions regarding the content of your transcript (courses, grades, etc.), please call (800) 632-0094 or email k12partners@umassglobal.edu.
  • For all other students (current or alumni), please contact the transcript department at (866) 351-0008 or email transcripts@umassglobal.edu.

Once your account is active, you may set up security questions for identification purposes. To maintain the security and privacy of your records, keep your password confidential.