School of Extended Education Events
Each event is designed to provide practical information and best practices to take back to your workplace.
Webinar and On-Campus Events
University of Massachusetts Global's School of Extended Education has teamed up with experts to bring you live webinars and
on-campus events focused on innovative ideas and practical solutions for working professionals in your industry.
Beyond Expectations: A 4-Step Protocol for Exceptional Customer Service
Wed, Apr 17, 2024 | 11:00 AM - 12:00 PM PT | Webinar
The most successful service organizations acknowledge that maintaining a consistently high-quality customer experience is crucial for cultivating long-term loyalty. In today's dynamic environment, meeting customer expectations is no longer enough. In this webinar, participants will learn why providing exceptional customer experiences leads to loyal customers and clients, ultimately boosting your organization's bottom line. Walk away with strategies for ensuring customer satisfaction, consistently delivering effective service, and creating extraordinary customer experiences.
12 Techniques for Effective Strategic Thinking
Tue, Jun 11, 2024 | 11:00 AM - 12:00 PM PT | Webinar
Strategic Thinking is an acquired skill that enables us to have engaging and thoughtful conversations that produce the critical input we need to make effective decisions. In this webinar, we’ll explain the 12 key techniques of effective strategic thinking and why they are important to your organization. We’ll identify the right questions and the steps needed to generate the best ideas.
The Art of Conflict Resolution: 5 Methods For Navigating Conflict and Building Trust
Thu, May 16, 2024 | 11:00 AM - 12:00 PM PT | Webinar
In an increasingly diverse workplace, conflicts are inevitable with varying backgrounds, personalities, and opinions among employees. Effective conflict management can foster innovation, diverse perspectives, and improved decision-making. Conversely, mishandling conflict can lead to financial losses, reduced productivity, and a toxic work environment. In this webinar, participants will learn practical strategies for identifying, managing and resolving conflict in both professional and personal spaces. Walk away with actionable steps you can implement immediately to move both yourself and your organization forward.
Navigating the Decision-Making Maze: Strategies for Making Bold and Effective Choices
Thu, Jul 18, 2024 | 11:00 AM - 12:00 PM PT | Webinar
Decisions involve a complicated array of circumstances, especially when the resources required are great, and the information necessary is unknown. While effective decision-making can equate to increased productivity, teamwork and organizational success, ineffective decision-making can correlate with wasted time and money. In this webinar, participants will examine the factors to consider in effective decision-making. Explore the complexities and promises associated with making ‘the bold decision,’ including the importance of facts and statistics, and having the guts to take a calculated risk.
Unlocking 504 Plans: Ensuring Equal Access for Students with Disabilities
Wed, Apr 10, 2024 | 4:00 PM - 5:00 PM PT | Webinar
504 plans provide accommodations and modifications to enable students with disabilities to have equal access to the facilities and curriculum in general education classrooms. However, 504 Plans are often underutilized in many school districts due to a lack of understanding of the 504 process. In this webinar, participants will learn the fundamental information about writing and implementing 504 plans for students with disabilities.
California Professional Standard 5: Strategies for Unleashing the Power of Self-Reflective Practices in School Leadership
Tue, May 14, 2024 | 4:00 PM - 5:00 PM PT | Webinar
California Professional Standard 5: Ethics and Integrity provides education leaders the framework needed to model reflective practices and continuous growth. In this webinar, participants will learn how to model a personal code of ethics, developing their professional leadership capacity in their everyday work. Walk away with a deeper understanding of who you are as a leader and how to apply this knowledge to benefit the entire school community.
Utilizing Culturally Diverse Texts and Family Support to Boost Literacy Achievement
Thu, Apr 18, 2024 | 4:00 PM - 5:00 PM PT | Webinar
Expand your cultural awareness by embracing diverse texts in classroom settings. In this webinar, participants will explore how culturally diverse texts act as mirrors and windows for Adolescent English Learners (AELs), reflecting their experiences and opening them up to new cultures. Discover how family engagement, including home libraries and interactive activities, enhances literacy outcomes and fosters strong family-school connections. Learn how to combine these approaches to motivate, enhance comprehension, and nurture a robust family-school connection for AELs.
Time Management Strategies to Increase Productivity for Behavioral Health Professionals
Tue, Apr 16, 2024 | 11:00 AM - 12:00 PM PT | Webinar
Managing your time effectively can directly reduce your stress levels and increase your productivity. In this webinar, participants will learn time management strategies and prioritization techniques in both professional and personal settings. Learn easy-to-implement ideas and concepts to change how, and even when, you work.
Suicide Risk Assessment, Intervention and Prevention
Thu, Jun 13, 2024 | 11:00 AM - 12:00 PM PT | Webinar
As a behavioral health professional it is important to understand the current suicide research pertaining to preventative measures, understanding and identifying risk factors, and knowledge of evidence-based interventions and screening tools. In this webinar, participants will gain a broader understanding of the tools and interventions available to understand the care and best practices necessary for interacting individuals at risk of suicide.
Earn 1 CE Credit from the BBS for each webinar at no cost.
Strategies for Practicing Cultural Humility for Behavioral Health Providers and Supervisors
Wed, May 15, 2024 | 11:00 AM - 12:00 PM PT | Webinar
As the workplace grows increasingly more diverse, so does interacting with people who may not share your social or cultural identity. As behavioral health professionals, this also means having to discuss or describe cultures with which you do not identify and groups to which you do not belong. Doing so effectively requires not just cultural competence, but cultural humility in supervision of your team. In this webinar, participants will explore five strategies for practicing cultural humility. Learn how to navigate difficult conversations with cultural humility at the forefront.
Clear Administrative Credential - Information Session
Thu, Mar 21, 2024 | 4:00 PM - 4:30 PM PT
To support the professional learning and leadership development of the beginning educational administrator, our program provides you the options of choosing your own coach or be paired with a well-trained and experienced induction coach. The induction coach supports the school administrator through individualized, on-going, job-embedded coaching that is directed by the identified needs and goals of the school administrator.
You are invited to attend an upcoming webinar to learn more about the program. Join us to explore:
-CTC requirements
-Candidate eligibility and admissions requirements
-How to choose the right Induction Coach
-Program features, tools, and demonstration of competency
CTEL Authorization/CLAD Certificate - Information Session
Wed, Mar 27, 2024 | 4:00 PM - 4:30 PM PT
The CTEL Authorization/CLAD Certificate is a four-course, fully online program addressing the belief that teaching English learners requires an understanding of first and second language acquisition theories in order to provide a successful education environment. This certificate is CTC-approved and upon completion, authorizes you to provide instruction to English learners (EL) in a California classroom. In this info session you will discover:
-About University of Massachusetts Global
-Program details
-Students support services
-Who should enroll
-How long will it take to complete
-How much will it cost
-What are the admission requirements
Autism Added Authorization/Certificate - Information Session
Tue, May 7, 2024 | 4:00 PM - 4:30 PM PT
We invite you to learn more about our CTC-approved Autism Spectrum Disorders Added Authorization/Certificate program. This state-approved program authorizes the holder to conduct assessments, provide instruction, and special education-related services to individuals with a primary disability of autism.
During this information session, you will have an opportunity to speak with a faculty member, and you will discover:
-About University of Massachusetts Global
-Program details
-Students support services
-Who should enroll
-How long will it take to complete
-How much will it cost
-What are the admission requirements
-Pathway opportunity
Unlocking the Licensing Process for LCSWs
Wed, Mar 27, 2024 | 12:00 PM - 1:00 PM PT
Are you interested in pursuing your clinical license to be a Licensed Clinical Social Worker (LCSW) and looking for expert guidance? Look no further! Join us for an informative webinar directly from the source, as the Board of Behavioral Sciences (BBS) demystifies the licensing journey. Walk away with the knowledge and tools necessary to make the process as seamless as possible.
Webinar Highlights:
-Overview of licensing requirements
-Review the application process
-Tips for ensuring a smooth application submission
-Direct interaction with staff from Board of Behavioral Sciences (BBS)
Unlocking the Licensing Process for LMFTs and LPCCs
Thu, Mar 28, 2024 | 12:00 PM - 1:00 PM PT
Are you interested in pursuing your clinical license to be a Licensed Marriage and Family Therapist (LMFT) and/or Licensed Professional Clinical Counseling (LPCC) and looking for expert guidance? Look no further! Join us for an informative webinar directly from the source, as the Board of Behavioral Sciences (BBS) demystifies the licensing journey. Walk away with the knowledge and tools necessary to make the process as seamless as possible.
Webinar Highlights:
-Overview of licensing requirements
-Review the application process
-Tips for ensuring a smooth application submission
-Direct interaction with staff from Board of Behavioral Sciences (BBS)
CTEL Authorization/CLAD Certificate - Information Session
Wed, May 22, 2024 | 4:00 PM - 5:00 PM PT
The CTEL Authorization/CLAD Certificate is a four-course, fully online program addressing the belief that teaching English learners requires an understanding of first and second language acquisition theories in order to provide a successful education environment. This certificate is CTC-approved and upon completion, authorizes you to provide instruction to English learners (EL) in a California classroom.
In this info session you will discover:
-About University of Massachusetts Global
-Program details
-Students support services
-Who should enroll
-How long will it take to complete
-How much will it cost
-What are the admission requirements