Program Overview

Build the skills to recognize, manage, and resolve conflict in both educational and professional environments. Conflict is a daily reality—among students, colleagues, or in personal life—and how we handle it can shape our effectiveness and relationships. In this course, you’ll explore different types of conflict, identify your personal conflict style, and learn how to apply it constructively. You'll also develop practical strategies to de-escalate tension, foster respectful communication, and reach positive resolutions in a variety of situations.

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At a Glance

Extended Education
Approximately 15 hours
Up to 6 months to complete coursework
1 PDU
Graduate Level Professional Development Credit
$150
Key Features

Online and self-paced | Dedicated mentor | Interactive assignments

Real-world case studies | Authentic assessments | Earn graduate-level professional development credits

Upon successful mastery of this course, you will be able to:
  • Define conflict and identify sources of conflict both in and outside the workplace
  • Identify the two main dimensions of conflict behavior
  • Explain the five conflict-handling modes
  • Identify conflict resolution strategies
  • Formulate the cost of conflict in the workplace
Course Topics:
  • Conflict Management
  • Conflict Behaviors
  • Your Conflict Handling Style
  • Competing Style
  • Collaborating Style
  • Compromising Style
  • Avoiding Style
  • Accommodating Style
  • Five Conflict Handling Styles
  • Resolving Conflict
  • Calculating the Cost of Conflict
Earn your credit in 3 simple steps

Step 1 Register online.

Step 2 Complete the course.

Step 3 Receive credits and obtain an official transcript.

Resources

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Refund Policy

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What are Graduate-level Professional Development Credits?

Graduate-level professional development credits are not part of a degree program but instead are primarily used for professional advancement such as salary increment steps and recertification. Students should seek approval from appropriate district officials before enrolling in these courses.

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