Current Students

Discover the University of Massachusetts Global Difference - Personalized Service

From information meetings to registering for class to academic advising, our faculty and staff are committed to helping you access the resources and services you need to succeed at University of Massachusetts Global.

Frequently Asked Questions


How do I access MyUMassGlobal?

Depending on your web browser and computer preferences a variation of an authentication box will appear on your screen. Type in your username (make sure you include and password and click submit.

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How do I access my UMass Global student email?

New students who have been assigned a UMass Global e-mail, as well as current students who have opted into using the e-mail address, can access their e-mail by logging into UMass Global E-mail.


How do I create or reset my MyUMassGlobal password?

Once your account is active, you may set up security questions for identification purposes in case you forget your changed password. To maintain the security and privacy of your records, keep your password confidential.

How do I apply for degree conferral?

Degree conferral is automatic. Upon completion of all degree requirements as indicated on the Degree Works official program evaluation, students will be awarded their degrees.  Students will receive an email to their UMass Global email account with further information.  See the “Graduation/Commencement” tab in MyUMassGlobal for further information. 

Tech Support

What are the technical requirements for Blackboard?

To make the most of your online learning experience, there are several technical requirements you will need to fulfill to access Blackboard.

Windows Users
Mac OS Users
Windows 7 or higher Mac OS X 10.11 or higher
Webcam and Speakers/Headset   Webcam and Speakers/Headset
Internet Capable Internet Capable
Mozilla Firefox 38 or higher Mozilla Firefox 38 or higher
MS Office 2010 or higher MS Office 2016 or higher


Quick Tip: Blackboard requires Java to function properly, please ensure that you have the most up-to-date version. Click here to check your Java version and update if necessary.

Download the complete Computer Standards Guide

Contact Us

Who should I go to if I have questions?

Your support staff is ready to help you. You can reach out to your academic advisor or One Stop for assistance with the following:

  • Admission
  • Academic calendar dates and deadlines
  • Billing
  • Financial Aid
  • Registration
  • Other administrative functions

Please contact your one-stop student services center.

Who do I contact for general tech support?

If you are experiencing technical issues or need Blackboard Technical Support, contact the UMass Global IT Service Desk. Please be prepared to provide your full name, ID number or username if available, last four digits of your Social Security Number, and date of birth.

Hours of operation:
Monday - Friday:  8am - 8pm
Saturday & Sunday: 11am - 8pm

855-553-3007 (toll free)
[email protected]

Forward Thinking

You’ve earned your degree. Now what? Our student-centric services don’t stop the minute you’ve written your last paper or turned in your last assignment. Continue your UMass Global education with these ongoing benefits.

Further your education with a few questions

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About UMass Global

Earn your bachelor’s degree, master’s degree or certificate at UMass Global, a regionally accredited university.

We value your privacy

By submitting this form, I agree that UMass Global may contact me about educational services by voice, pre-recorded message and/or text message using automated technology, at the phone number provided, including wireless numbers. I understand that my consent is not required to attend University of Massachusetts Global. Privacy Policy