Discover the University of Massachusetts Global Difference - Personalized Service
From information meetings to registering for class to academic advising, our faculty and staff are committed to helping you access the resources and services you need to succeed at University of Massachusetts Global.
Looking for a class? Keep on track to graduation by planning ahead and registering early for classes. If you have questions about your schedule or the registration process, be sure to connect with your UMass Global academic advisor.
Our mission is to provide the highest quality online tutoring for adult learners, and we welcome the entire UMass Global community to join our OWC Writing Workshops, which are offered every week of the term.
This office is responsible for managing student academic records and assisting students with enrollment verification.
The UMass Global Virtual Library gives you instant access to a variety of resources, including books, periodicals, and personalized research assistance.
Order and pay for official University of Massachusetts Global transcripts 24/7.
Students with disabilities can acquire skills essential to achieve academic and personal success.
UMass Global has partnered with efollet.com to provide a virtual bookstore for all your textbooks, clothing, gifts, and supply needs.
Access the academic catalog for information about academic programs, admission requirements and course descriptions for a given academic year.
Frequently Asked Questions
How do I access MyUMassGlobal?
Depending on your web browser and computer preferences a variation of an authentication box will appear on your screen. Type in your username (make sure you include @umassglobal.edu) and password and click submit.
How do I access my UMass Global student email?
New students who have been assigned a UMass Global e-mail, as well as current students who have opted into using the mail.umassglobal.edu e-mail address, can access their e-mail by logging into UMass Global E-mail.
How do I create or reset my MyUMassGlobal password?
Once your account is active, you may set up security questions for identification purposes in case you forget your changed password. To maintain the security and privacy of your records, keep your password confidential.
How do I apply for degree conferral?
Degree conferral is automatic. Upon completion of all degree requirements as indicated on the Degree Works official program evaluation, students will be awarded their degrees. Students will receive an email to their UMass Global email account with further information. See the “Graduation/Commencement” tab in MyUMassGlobal for further information.
What are the technical requirements for Blackboard?
To make the most of your online learning experience, there are several technical requirements you will need to fulfill to access Blackboard.Windows Users
Mac OS Users
|Windows 7 or higher||Mac OS X 10.11 or higher|
|Webcam and Speakers/Headset||Webcam and Speakers/Headset|
|Internet Capable||Internet Capable|
|Mozilla Firefox 38 or higher||Mozilla Firefox 38 or higher|
|MS Office 2010 or higher||MS Office 2016 or higher|
Quick Tip: Blackboard requires Java to function properly, please ensure that you have the most up-to-date version. Click here to check your Java version and update if necessary.
Who should I go to if I have questions?
Your support staff is ready to help you. You can reach out to your academic advisor or One Stop for assistance with the following:
- Academic calendar dates and deadlines
- Financial Aid
- Other administrative functions
Please contact your one-stop student services center.
Who do I contact for general tech support?
If you are experiencing technical issues or need Blackboard Technical Support, contact the UMass Global IT Service Desk. Please be prepared to provide your full name, ID number or username if available, last four digits of your Social Security Number, and date of birth.
Hours of operation:
Monday - Friday: 8am - 8pm
Saturday & Sunday: 11am - 8pm
You’ve earned your degree. Now what? Our student-centric services don’t stop the minute you’ve written your last paper or turned in your last assignment. Continue your UMass Global education with these ongoing benefits.
UMass Global Alumni
UMass Global Alumni
Providing members with career enrichment tools, mentorship programs and networking opportunities