Order or Track Your Transcripts
University of Massachusetts Global has authorized Credentials Solutions to provide transcript ordering services on its behalf. Through the Web-based Student Self-Service program, students can:
- Order transcripts 24/7 via a secure Web site
- Pay for transcripts using a major credit card
- Track orders online
UMass Global Username/Password
*Note: Transcripts will not be released if you have any holds on your account. Please contact your campus OneStop for more information on your holds.
Are you an Extended Education Student?
Visit our Student Resources page for specific instructions regarding your grades and transcripts.
Frequently Asked Questions
What if I never send in my authorization form?
If your order requires a signed authorization form and it is not received within 30 days, your order will be automatically canceled.
PLEASE NOTE: We have a small number of schools that charge your credit card at the time your order is placed who will automatically refund the charges if your order is canceled.
What if I need additional assistance?
Our university is committed to providing an accessible experience for all students navigating our services or trying to obtain important information about their student records. If you are experiencing technical accessibility barriers in navigating our student records or getting transcript information you need. Please contact [email protected] for technical assistance or contact 866-351-0008 or contact our Credentials Solutions Customer Service Department at (847) 716-3005 between the hours of 7:00 am and 8:00 pm Monday through Thursday and between 7:00 am and 6:00 pm CST/CDT on Fridays. A representative will be happy to assist you.
How much do transcripts cost?
PDF/ Electronic: $7.55
What if I have a hold on my student account?
Transcript requests will not be processed until all holds have been cleared. If your hold is not cleared within 30 days of placing an order, your order will be automatically canceled and you will be notified via email. To view your holds, please go to MyUMassGlobal Self-Service or contact your campus OneStop for assistance.
How can I check the status of my transcript order?
You will need your original order number as well as the Student ID number or Social Security number that you entered on your order.
How long does it take to process my transcript?
Typically it takes 3-5 business days to process your transcript, assuming that you do not have any holds on your student account and submitted an authorization form (if applicable). Turnaround times are slower in times of high volume, such as the beginning and the end of a term.
What should I do if my transcript has not been received?
If your transcript was delivered electronically and you received notification of receipt, please contact your recipient. If your transcript was mailed via UPS First Class Mail, please allow sufficient time for delivery. If your transcript was mailed using Federal Express expedited shipping, check the tracking number of the Federal Express service. If your transcript was not received after allowing sufficient time for delivery, please contact the transcript department at 866-351-0008 or[email protected], and we will send a replacement.
I recently completed a course, but I do not see my course work and grade on my transcript. What happened?
Chances are you took a course with a curriculum partner through the School of Extended Education and have registered for a professional credit. Please visit the Extended Education Student Resources page for more information.
For Extended Education students with questions regarding the content of your transcript (courses, grades, etc.), please call (800) 632-0094 or email [email protected].
For all other students (current or alumni), please contact the transcript department at 866-351-0008 or email [email protected]
How do I create or reset my MyUMassGlobal password?
Once your account is active, you may set up security questions for identification purposes in case you forget your changed password. To maintain the security and privacy of your records, keep your password confidential.
- Activate My Account (New Users Only)
- Resend My Account Information Letter
- Change My Password
- I Forgot My Password