Office of the Registrar

This office is responsible for managing student academic records and assisting students with enrollment verification.

Office of the University Registrar - Student Services

The office is responsible for managing student academic records and assisting students with enrollment verifications.

Quick links to the Office of the University Registrar Services:

Registrar’s Office Hours:

Business hours are Monday-Friday, 8:00 am – 12 pm, 1 pm -5 pm pacific standard time. Closed Saturday and Sunday.

Registrar office direct contact:

P (866) 351-0008

F (866) 659-1146

Office Emails

Please use our specialized emails to send your questions and requests:

  • [email protected]

    For enrollment requests such as enrollment verifications, official withdrawals, dropping a course, and BBS paperwork.

  • [email protected]

    To place a transcript order please use this link: www.umassglobal.edu/transcripts 

    For questions about transcript requests orders that are on hold.

  • [email protected]
  • Please visit our conferral page in MyUMassGlobal

    For questions on the status of your diploma.

  • [email protected]

    For any specific commencement related questions.

    Important links:

    Academic Calendar

    Our Academic Calendar has important deadline dates for students. Provides students dates on when to add, drop, the last day to drop a course without an FW, tuition & fees, and when final grades are due.

    Academic Catalog

    Our Academic Catalog consists of our university policies and academic requirements.

    Registration

  • Students can add or drop courses through Self-Service under the student tab, then clicking on registration.


    Degree Conferral & Commencement Information

    Degree conferral is an automatic process; students do not need to apply for degree conferral. Degree conferral is the result of the official program evaluation from Degree Works reflecting all requirements complete. For more detailed information about the degree conferral process can be viewed on the MyUMassGlobal Degree Conferral and Diploma Application page.

    Commencement is held once a year, for more detailed information about participating in Commencement can be viewed on the MyUMassGlobal Commencement Interest & Eligibility page


    Enrollment and Degree Verification

    The University of Massachusetts Global has authorized the National Student Clearinghouse to provide Enrollment and Degree verification certifications on its behalf. Through the Web-based student Self-Service program, current UMass Global students can print Enrollment Verifications free of charge to send to health insurers, housing providers or anyone requiring proof of enrollment. Institutions or Organizations requesting Enrolment or Degree Verifications can contact The National Student Clearinghouse and, for a fee, request proof of enrollment.


    Interrupted Enrollment

    Students may find it necessary to interrupt progress during their course of study, leave University of Massachusetts Global and decide to return at a later date. Students who leave the University in good standing and are absent no more than twelve consecutive sessions do not need to reapply, and will retain the program requirements of their designated catalog year. Students who have no remaining course requirements, are absent more than twelve consecutive sessions, and leave in good standing, do not need to reapply, but will be required to meet the current catalog year requirements.

    Veterans receiving an honorable discharge, who left the University in order to perform military services, will be readmitted with the same academic status that he or she had when last in attendance at University of Massachusetts Global. The length of absence from University of Massachusetts Global cannot exceed five years.

    The University may require students to adopt the catalog year program requirements at the time of their return if a program has become impacted or changed by external regulatory agencies.

    If students take coursework during their absence from the University, they must provide official transcripts of that coursework to the Division of Student Services prior to their return. Non-satisfactory performance or issues of academic integrity may nullify the student's eligibility to return.


     

    Order Official Transcript

    The University of Massachusetts has authorized Parchment to provide transcript ordering services on its behalf.

    Re-Admission

    Students who are absent more than twelve consecutive sessions are required to submit a full Application for Admission and must meet all current admission entrance requirements.

    Transfer Credit

    The transfer center allows students to see what external college units can transfer into Umass Global.

    Withdrawal

    Withdrawal occurs when a student drops all courses they’re enrolled in during a session or term.

    To withdraw from the university, you’ll need to:

    1. Drop all classes in which you are currently enrolled through Self-Service in MyUMass Global.

    2. Students receiving financial aid or loans must complete Loan Exit Counseling with the Financial Aid Office.

    3. Contact your local campus to review your account. Refunds are based on the university’s Tuition Refund Schedule.

    Enrollment and Degree Verification 

    Need to track your student loans? Provide proof of your enrollment to insurance companies, employers or lending agencies?

    University of Massachusetts Global has authorized the National Student Clearinghouse to provide Enrollment and Degree Verification certifications on its behalf. Through the Web-based Student Self-Service program, current UMass Global students can print Enrollment Verification's free of charge to send to health insurers, housing providers or anyone requiring proof of enrollment. Institutions or Organizations requesting Enrollment or Degree Verification can contact The National Student Clearinghouse and, for a fee, request proof of enrollment.

    STEPS TO FOLLOW

    • Login to Self-Service
    • Enter Secure Area
    • Select Student
    • Select Student Records
    • Select Enrollment Verification and follow the instructions

    Enrollment information for an upcoming term is not reported until approximately two weeks prior to the start of the term.

    Students without a username and password to Self Service, please contact your one-stop student services centerFor questions, contact [email protected]


    Application for Degree Conferral 

    Degree conferral is automatic. Upon completion of all degree requirements as indicated on the Degree Works official program evaluation, students will be awarded their degrees. Students will receive an email to their UMass Global email account with further information. See the “Graduation/Commencement” tab in MyUMassGlobal for further information.


    Still have Questions?

    Applications: e-mail [email protected]

    Transfer Credit: Contact your Advisor or visit https://www.umassglobal.edu/admissions/transfer-center/college-transfer for more information.

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    About UMass Global

    Earn your bachelor’s degree, master’s degree or certificate at UMass Global, a regionally accredited university.

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