Program Overview

Conflict is unavoidable. Areas of conflict occur within our personal and professional lives. As a result, it is important to develop the capacity to recognize, assess and address areas of conflict to allow for growth and success. In this course, you will review different types of conflict and recognize appropriate strategies for resolving conflict in your role as a helping professional. While the focus of this course is in your occupational role, these same methods can be applied to any conflict.

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Note: You may be eligible for tuition reimbursement. Check with your employer to see if you qualify.

At a Glance

Extended Education
Approximately 6 hours
Up to 6 months to complete coursework
6 CEs
Continuing Education Credit recognized by BBS
$150
No additional materials required

Program Highlights

Fully Accessible

Flexibility and Accessibility

Courses are 100% online and self-paced. Access textbooks and course materials completely online.

Instructor or Self

Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

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Adaptive Learning

This course features interactive assignments and authentic assessments. 

Career Change

Case Studies

Explore how course content connects to the workplace using real-world case studies.

Learning Outcomes

  • Define conflict and recognize sources of conflict in the personal and professional realm
  • Review effective measures involved in conflict assessment
  • Examine the five conflict-handling modes
  • Review steps in conflict resolution
  • Analyze the cost of conflict within the professional workplace

Please note: CE credit is verified for California participants, requirements vary by state. Students should check their state boards before registering for these courses.

Resources

View Syllabus

Refund Policy

University of Massachusetts Global is recognized by the (BBS) California Board of Behavioral Sciences to provide continuing education credit per BPC Section 1887.4.3.

Ways to Get Started

An Online Education Built For You

WSCUC
California Commission on Teacher Credentialing
CBEN Member

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