BUSU 0071: Microsoft Outlook

Prepare for the Microsoft Office Specialist exam for Outlook and acquire the essential concepts and skills to effectively communicate and collaborate through email messages.

Program Overview

This course will provide the basic concepts and skills to be productive with Microsoft Outlook. This includes how to communicate via email messages, organize contacts, and arrange schedules. Also included are more advanced concepts such as how to organize Outlook items, use advanced message properties, and collaborate with others.

The course maps to the objectives of the Microsoft Office Specialist exam for Outlook.


Approximately 30 hours

Estimated Tuition


EdAssist discounted rate: $1,575

Ways to Learn



3.0 CEUs

Live Online Format

This course is also taught with UMass Global’s LIVE ONLINE training format using a video communications software. Students receive the same high-quality training as found in a traditional classroom setting. Join us from anywhere with an internet connection.

LIVE ONLINE training includes:

  • Delivered in real time by an instructor
  • Full access to course presentations and documents
  • Live interaction with classmates and instructor using a collaborative learning platform
  • Play back recording of any class for later review


Upon successful mastery of this course, you will be able to:

  • Open and interact with Outlook, and how to navigate and view its different areas.
  • Create email messages, how to act on those received and to add content to a message, and how to use signatures.
  • Store information about other people using contracts, how to use contact groups, and how to use the People pane.
  • Set and manage tasks and how to assign tasks to others.
  • Use the calendar to schedule meetings and manage appointments.
  • Use customization options for the ribbon, how to change interface options, and how to manage messages using Quick Steps.
  • Organize Outlook accounts, folders, and categories using advanced searching and filtering features.
  • Manage the inbox and configure junk mail filters, create rules, and how to use cleanup tools.
  • Utilize advanced email settings such as message properties, delivery options, styles, themes, and stationery.
  • Organize work with notes and journal entries.
  • Use Outlook’s collaboration features, such as item and calendar sharing, mail merges, and integration with social media services.

Tuition covers only the cost of the course. Nothing else is provided to the student.

Further your education with a few questions

Student Type
Please enter your zip code to proceed.
Please enter a valid zip code to proceed.
Please select a degree type
Please select your area of interest
Please select a program type
Have you served in the U.S. Military or are you a Military Dependant?
Please enter your name
Please enter your last name
Please enter your email to proceed
Please enter a valid email address
Please enter your phone number to proceed.
Please enter a valid phone number.

UMass Global is partnered with hundreds of employers like yours—learn if you’re eligible for tuition discounts by providing your work email address.

Please enter a valid work email address
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

About UMass Global

Earn your bachelor’s degree, master’s degree or certificate at UMass Global, a regionally accredited university.

We value your privacy

By submitting this form, I agree that UMass Global and/or Kaplan North America, LLC may contact me about educational services by voice, pre-recorded message and/or text message using automated technology, at the phone number provided, including wireless numbers. I understand that my consent is not required to attend University of Massachusetts Global. Privacy Policy