Resolving Conflict
Develop the skills to identify, address, and resolve conflict in and out of the workplace.
Course Description
Develop the skills to identify, address, and resolve conflict in and out of the classroom. Conflict is something that occurs on a daily basis in both our personal lives and in our workplace. Identifying and managing that conflict can determine your level of success. In this course, you will explore the different types of conflict, identify your personal conflict style, and learn how to apply that style to situations both in and out of the classroom. You will also identify ways to resolve a conflict situation.
Register NowDuration
Approximately 15 hours
Up to 6 months to complete courseworkEstimated Tuition
$150
Ways to Learn
Online
Credit
1 PDU
Graduate Level Professional Development CreditKey Features
Online and self-paced | Dedicated mentor | Interactive assignments
Real-world case studies | Authentic assessments | Earn graduate level professional development credits
Upon successful mastery of this course, you will be able to:
- Define conflict and identify sources of conflict both in and outside of the workplace
- Identify the two main dimensions of conflict behavior
- Explain the five conflict handling modes
- Identify conflict resolution strategies
- Formulate the cost of conflict in the workplace
Course Topics:
- Conflict Management
- Conflict Behaviors
- Your Conflict Handling Style
- Competing Style
- Collaborating Style
- Compromising Style
- Avoiding Style
- Accommodating Style
- Five Conflict Handling Styles
- Resolving Conflict
- Calculating the Cost of Conflict
Earn your credit in 3 simple steps
Step 1
Register online.
Step 2
Complete the course.
Step 3
Receive credits and obtain an official transcript.
Resources
What are Graduate-level Professional Development Credits?
Graduate-level professional development credits are not part of a degree program but instead are primarily used for professional advancement such as salary increment steps and recertification. Students should seek approval from appropriate district officials before enrolling in these courses.