Course Overview
Build the skills to recognize, manage, and resolve conflict in both educational and professional environments. Conflict is a daily reality—among students, colleagues, or in personal life—and how we handle it can shape our effectiveness and relationships. In this course, you’ll explore different types of conflict, identify your personal conflict style, and learn how to apply it constructively. You'll also develop practical strategies to de-escalate tension, foster respectful communication, and reach positive resolutions in a variety of situations.
