New Manager Certificate

New Managers will gain the essential skills needed to lead others while learning about their management style.

Course Description

Making the transition from an individual contributor to the role of leading others can be very overwhelming.  As a new manager, you now have the power to effect change, make an impact, and influence others. A new manager will need to acquire a new set of skills to be successful in this new role. 

The New Manager Certificate includes six competencies:

  1. Self-Management
  2. Peer to Manager Transition
  3. Effective Communication
  4. Conflict Resolution
  5. Giving and Receiving Effective Feedback
  6. Human Resource Fundamentals 
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Approximately 45 hours

Up to 6 months to complete coursework

Estimated Tuition


No additional materials required

Ways to Learn



3 PDUs

Graduate Level Professional Development Credits

Key Features


Access textbooks and course materials completely online - no materials required.


Move at your own pace as your schedule allows – no specific start times or dates.

Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

Active Learning

This course features interactive assignments and authentic assessments. 

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Case Studies

Explore how course content connects to the workplace using real-world case studies.

Upon successful mastery of this course, you will be able to

  • Understand the DiSC Model and discover your primary workplace behavior
  • Identify the skills necessary to effectively interact and communicate with others
  • Define conflict and develop the skills to identify, address, and resolve conflict
  • Describe the process of giving and receiving effective feedback and the benefits it brings to an organization
  • Discuss various ways to address challenges in staffing, employee rewards, performance and career management
  • Identify strategies to successfully navigate the new responsibilities and relationships within your new role
  • Earn a Certificate of Completion

Academic Credit:

Successful completion of the New Manager Certificate may qualify as academic credit or serve as a substitute for specific courses in the UMass Global undergraduate or graduate degree programs, offering you significant time and cost savings. 

Undergraduate Credits

  • Equivalent Undergraduate Course (Credit Hour): HRCU 400 Human Resource Studies - 3 credits
  • Equivalent Undergraduate Competency (CBE) for the Bachelor’s in Business Administration (BBA): HRCC 445 Human Resource Management - 3 credits

Graduate Credits

  • Equivalent Graduate Course (Credit Hour): BUSU 630 Business Process Analysis and Innovation - 3 credits
  • Equivalent Graduate Competency (CBE) for the Master’s in Organizational Leadership (MAOL): BUSC 600 Leadership and Business Operations - 3 credits

Please note: 

You may be eligible for tuition reimbursement, check with your
employer to see if you qualify.

Karen Meyers
Brandman* has been a key contributor to fulfilling our strategic goal of developing and educating better leaders in the Court. As a result of the training and services provided by Brandman University* and as evidenced by in depth evaluation reports, personnel are decidedly more productive, engaged and knowledgeable in performing their duties.
Karen M.
Orange County Superior Court, Former Chief Human Resources Officer
*Brandman University is now UMass Global
After spending more years (than I care to admit) in management roles, I was amazed at the amount of new information I learned. The Leadership Program was well worth the time spent away from the office. Instructors were knowledgeable and engaging. Class exercises were fun and collaboration with program participants was a great experience.
Custom Leadership Development Program

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