Program Overview

Making the transition from an individual contributor to the role of leading others can be very overwhelming. As a new manager, you now have the power to effect change, make an impact, and influence others. A new manager will need to acquire a new set of skills to be successful in this new role.

The New Manager Certificate includes six competencies:

  1. Self-Management
  2. Peer to Manager Transition
  3. Effective Communication
  4. Conflict Resolution
  5. Giving and Receiving Effective Feedback
  6. Business Writing

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At a Glance

Extended Education
Approximately 45 hours
Up to 6 months to complete coursework
3 PDUs
Graduate Level Professional Development Credits
$1,850
No additional materials required

Key Features

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Accessible

Access textbooks and course materials completely online - no materials required.

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Self-Paced

Move at your own pace as your schedule allows – no specific start times or dates.

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Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

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Active Learning

This course features interactive assignments and authentic assessments. 

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Case Studies

Explore how course content connects to the workplace using real-world case studies.

Upon successful mastery of this course, you will be able to:
  • Understand the DiSC Model and discover your primary workplace behavior
  • Identify the skills necessary to effectively interact and communicate with others
  • Define conflict and develop the skills to identify, address, and resolve conflict
  • Describe the process of giving and receiving effective feedback and the benefits it brings to an organization
  • Learn effective business writing skills to create clear and concise emails, cover letters, reports, and more
  • Identify strategies to successfully navigate the new responsibilities and relationships within your new role
  • Earn a Certificate of Completion
Academic Credit:

Successful completion of the New Manager Certificate may qualify as academic credit or serve as a substitute for specific courses in the UMass Global undergraduate or graduate degree programs, offering you significant time and cost savings. 

Undergraduate Credits

  • Equivalent Undergraduate Course (Credit Hour): HRCU 400 Human Resource Studies - 3 credits
  • Equivalent Undergraduate Competency (CBE) for the Bachelor’s in Business Administration (BBA): HRCC 445 Human Resource Management - 3 credits

Graduate Credits

  • Equivalent Graduate Course (Credit Hour): BUSU 630 Business Process Analysis and Innovation - 3 credits
  • Equivalent Graduate Competency (CBE) for the Master’s in Organizational Leadership (MAOL): BUSC 600 Leadership and Business Operations - 3 credits

Please note:

You may be eligible for tuition reimbursement, check with your employer to see if you qualify.

Resources

View Syllabus

Refund Policy

Related Courses

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Fundamentals of Communication Certificate

Leadership Core Certificate

Leadership Transformation Certificate

Leading Teams Certificate

Servant Leadership

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Ways to Get Started

Testimonials

After spending more years (than I care to admit) in management roles, I was amazed at the amount of new information I learned. The Leadership Program was well worth the time spent away from the office. Instructors were knowledgeable and engaging. Class exercises were fun and collaboration with program participants was a great experience.

Participant
Custom Leadership Development Program

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