Program Overview

Making the transition from an individual contributor to the role of leading others can be very overwhelming. As a new manager, you now have the power to effect change, make an impact, and influence others. A new manager will need to acquire a new set of skills to be successful in this new role.

The New Manager Certificate includes six competencies:

  1. Self-Management
  2. Peer to Manager Transition
  3. Effective Communication
  4. Conflict Resolution
  5. Giving and Receiving Effective Feedback
  6. Business Writing

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Note: You may be eligible for tuition reimbursement. Check with your employer to see if you qualify.

At a Glance

Extended Education
Approximately 45 hours
Up to 6 months to complete coursework
3 PDUs
Graduate Level Professional Development Credits
$1,850
No additional materials required

Program Highlights

Fully Accessible

Flexibility and Accessibility

Courses are 100% online and self-paced. Access textbooks and course materials completely online.

Instructor or Self

Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

Marketing

Adaptive Learning

This course features interactive assignments and authentic assessments. 

Career Change

Case Studies

Explore how course content connects to the workplace using real-world case studies.

Learning Outcomes

  • Understand the DiSC Model and discover your primary workplace behavior
  • Identify the skills necessary to effectively interact and communicate with others
  • Define conflict and develop the skills to identify, address, and resolve conflict
  • Describe the process of giving and receiving effective feedback and the benefits it brings to an organization
  • Learn effective business writing skills to create clear and concise emails, cover letters, reports, and more
  • Identify strategies to successfully navigate the new responsibilities and relationships within your new role
  • Earn a Certificate of Completion

Academic Credit:

Successful completion of the New Manager Certificate may qualify as academic credit or serve as a substitute for specific courses in the UMass Global undergraduate or graduate degree programs, offering you significant time and cost savings. 

Undergraduate Credits

  • Equivalent Undergraduate Course (Credit Hour): HRCU 400 Human Resource Studies - 3 credits
  • Equivalent Undergraduate Competency (CBE) for the Bachelor’s in Business Administration (BBA): HRCC 445 Human Resource Management - 3 credits

Graduate Credits

  • Equivalent Graduate Course (Credit Hour): BUSU 630 Business Process Analysis and Innovation - 3 credits
  • Equivalent Graduate Competency (CBE) for the Master’s in Organizational Leadership (MAOL): BUSC 600 Leadership and Business Operations - 3 credits

Resources

View Syllabus

Refund Policy

Ways to Get Started

Testimonials

After spending more years (than I care to admit) in management roles, I was amazed at the amount of new information I learned. The Leadership Program was well worth the time spent away from the office. Instructors were knowledgeable and engaging. Class exercises were fun and collaboration with program participants was a great experience.

Participant
Custom Leadership Development Program

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