Course Description

Effective communication is a critical life skill, both personally and professionally. It is more than just an exchange of ideas and information. Communicating effectively involves the ability to clearly convey a message, be an effective listener and identify the underlying emotions and intentions behind the information.

The Fundamentals of Communication Certificate includes four competencies

  1. Effective Communication
  2. Emotional Intelligence
  3. Conflict Resolution
  4. Giving and Receiving Effective Feedback

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At a Glance

Extended Education
Approximately 25 hours
Up to 6 months to complete coursework
1.5 PDUs
Graduate Level Professional Development Credits
$1,250
No additional materials required

Key Features

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Accessible

Access textbooks and course materials completely online - no materials required.

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Self-Paced

Move at your own pace as your schedule allows – no specific start times or dates.

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Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

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Active Learning

This course features interactive assignments and authentic assessments. 

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Case Studies

Explore how course content connects to the workplace using real-world case studies.

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Ways to Get Started

Testimonials

After spending more years (than I care to admit) in management roles, I was amazed at the amount of new information I learned. The Leadership Program was well worth the time spent away from the office. Instructors were knowledgeable and engaging. Class exercises were fun and collaboration with program participants was a great experience.

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Upon successful mastery of this course, you will be able to:
  • Identify the skills necessary to effectively interact and communicate with others
  • Describe emotional intelligence and identify your personal skills through a self-assessment
  • Define conflict and develop the skills to identify, address, and resolve conflict
  • Describe the process of giving and receiving effective feedback and the benefits it brings to an organization
  • Earn a Certificate of Completion
Academic Credit:

Successful completion of the Fundamentals of Communication Certificate may qualify as academic credit or serve as a substitute for specific courses in the UMass Global undergraduate or graduate degree programs, offering you significant time and cost savings. 

Undergraduate Credits

  • Equivalent Undergraduate Course (Credit Hour): COMU 101 Public Speaking I - 3 credits
  • Equivalent Undergraduate Competency (CBE) for the Bachelor’s in Business Administration (BBA): COMC 101 Oral Communications - 3 credits

Graduate Credits

  • Equivalent Graduate Course (Credit Hour): HRCU 630 Conflict and Negotiation - 3 credits
  • Equivalent Graduate Competency (CBE) for the Master’s in Organizational Leadership (MAOL): HRCC 630 Conflict and Negotiation - 3 credits

Please note:

You may be eligible for tuition reimbursement, check with your employer to see if you qualify.

Resources

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