Course Description

Conflict is unavoidable. Areas of conflict occur within our personal and professional lives. As a result, it is important to develop the capacity to recognize, assess and address areas of conflict to allow for growth and success. In this course, you will review different types of conflict and recognize appropriate strategies for resolving conflict in your role as a helping professional. While the focus of this course is in your occupational role, these same methods can be applied to any conflict.

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At a Glance

Extended Education
Approximately 6 hours
Up to 6 months to complete coursework
6 CEs
Continuing Education Credit recognized by BBS
$150
No additional materials required

Key Features

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Accessible

Access textbooks and course materials completely online - no materials required.

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Self-Paced

Move at your own pace as your schedule allows – no specific start times or dates.

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Dedicated Mentor

Need help with an assignment? Submit your questions directly to the instructor for quick replies.

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Active Learning

This course features interactive assignments and authentic assessments. 

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Case Studies

Explore how course content connects to the workplace using real-world case studies.

 

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Upon successful mastery of this course, you will be able to:
  • Define conflict and recognize sources of conflict in the personal and professional realm
  • Review effective measures involved in conflict assessment
  • Examine the five conflict-handling modes
  • Review steps in conflict resolution
  • Analyze the cost of conflict within the professional workplace

Please note: CE credit is verified for California participants, requirements vary by state. Students should check their state boards before registering for these courses.

You may be eligible for tuition reimbursement, check with your employer to see if you qualify.

Resources

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University of Massachusetts Global is recognized by the (BBS) California Board of Behavioral Sciences to provide continuing education credit per BPC Section 1887.4.3.