77% of customers say they're more loyal to a business that has seamlessly woven customer service into the fabric of overall offerings and services.*
Customer service is not just about being nice to your customers; it is the essential element to your organization's bottom line. Customer service is the key foundation to building consumer loyalty and increasing customer retention. In this webinar, participants will learn how to gain a competitive edge through customer service using the latest approaches and strategies.
In this webinar you will:
- Understand the difference between customer service and customer support
- Learn how to implement customer service skills to impact your organization in today’s ambitious business environment
- Identify methods to elevate relationships with your clients and employees while emphasizing the importance of leadership within customer service
- Explore examples of how to utilize successful research-based customer service strategies into your business
Instructor: Dr. Bernard Gibson
Please note the above webinar time is in Pacific Time.
If you are unable to attend the live webinar please still register. All registrants will receive a recording of the live webinar and a copy of the PowerPoint slide deck the next business day. Please check your junk/spam folder if you do not see the email in your inbox.