Dedicated Support Services

From your initial application to graduation and beyond, UMass Global is focused on your success.

We’re Here for You — Wherever You Are in Life

This isn’t education for education’s sake — our adult learners are looking to change their lives through education. Our support staff is dedicated to helping you do so. We are with you through every stage in the journey.

Coaching for Future Students

Our support begins when prospective students are considering enrolling at UMass Global. Every potential student is paired with an enrollment coach who provides guidance and personalized support through the admissions process. Your enrollment coach details programs that match your interests and goals, explains timelines, what you can expect financially, and more. They even check back in before your first session begins to ensure you get off to a great start.

Enrollment coaches are available weekdays during working hours at 800.746.0082. If it's after hours, you can fill out an inquiry form and we will call you back the next work day. In the meantime, you can check our admissions FAQs for answers to your questions.

I actually had a counselor that would call me, just to see how I was doing in school. Was there any additional assistance that I needed? To me that was showing me that they have value in what I’m doing.

Rojelio Morales
BA, Organizational Leadership
My academic advisor was a great support system. He was my advisor throughout my program and he took the time to learn about me personally so we could make the best schedule to accommodate my life.
Steve L.
MAE, Teaching
I want to give the staff a huge thanks for constantly motivating and encouraging me through a tough time of getting ready to deploy. If it wasn’t for them caring for me and checking on me … I wouldn’t have completed my bachelor.
Richard M.
B.A. in Applied Studies

One Stop for Financial Advice

Financing your return to school can be seem daunting. Financial fears and misconceptions can keep some potential students from making the move. That’s why we have a single source to help our students put together a plan to pay for their education. We call them our “one-stop specialists,” and they help admitted students with questions about tuition, financial aid, scholarships and grants, fees, the FAFSA application, even ordering textbooks. For money matters, they’re your one stop!

Keeping Current Students on Track

Once you’re an admitted student, we pair you with an academic advisor. This is a lasting relationship, as your advisor will be with you throughout your degree program. At the outset, the two of you will work together to develop a personalized education plan based on your career goals and how much time you will have in your schedule for school. From there, your advisor will be your guide, helping you stay on track for graduation.

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About UMass Global

Earn your bachelor’s degree, master’s degree or certificate at UMass Global, a regionally accredited university.

We value your privacy

By submitting this form, I agree that UMass Global and/or Kaplan North America, LLC may contact me about educational services by voice, pre-recorded message and/or text message using automated technology, at the phone number provided, including wireless numbers. I understand that my consent is not required to attend University of Massachusetts Global. Privacy Policy