Extended Education FAQs

Academic Programs

  • Academic semester credit courses may be used to satisfy requirements in undergraduate, graduate level degree, credential, or certificate programs. Most Professional Development Units (PDU) are calculated at 15 contact hours per one PDU. Courses that award PDUs may be useful to move up salary scales, maintain certifications or licensures. Unless specifically articulated to an academic credit bearing course or program, these courses may not be used to satisfy coursework in any degree program.
  • Yes, please complete the Application for Graduate Admission prior to registration for any Graduate Certificate or Authorization programs in Extended Education.
  • Certain professional certifications may qualify as substitutions for specific courses in University of Massachusetts Global academic certificate and degree programs. Visit our Academic Catalog to see what certification can be used toward degree credit.
  • Our specialized Program Coordinators provide all student services related to academic programs including financial aid, academic advising, and course registration.  Call 800-632-0094 or email k12academic@umassglobal.edu to reach our Academic Program Coordinator.
  • Students enrolled in courses providing academic credit in our CTEL Certificate and Autism Authorization programs and admitted to University of Massachusetts Global may be eligible for financial aid. For more information, please call 800-632-0094.
  • Grades for academic courses are available 2 weeks post session.  Using your University of Massachusetts Global student account, log in to MyUMassGlobal and click on the “Self-Service” icon in the Quick Links area in the upper right corner of the page.   Log in to the secure site and click on the Student tab. To view your grades, click on Student Records.
  • LiveText membership refers to the one-time student paid fee that provides access to a platform for posting signature assignments and portfolio work.  The university uses data generated by LiveText student interactions to support accreditation and track course data.  Additional information regarding LiveText is available here.
  • Please refer to Tuition Refund Policy in the University of Massachusetts Global Academic Catalog.

  • Textbooks identified in the syllabus for your course(s) may be purchased at the time of online registration.  Textbooks may be purchased though Follett, our online bookstore.


  • Each course runs independently and on different schedules, so you can only attend your registered course.
  • Yes, we assist many students in utilizing their tuition assistance program through their employer. Please contact corporatetraining@umassglobal.edu for assistance with your specific program.
  • Most courses do not include exam vouchers nor fees and must be purchased directly with the certifying body. Some courses may include exam vouchers, which are explicitly noted on the course webpages.
  • Students are not eligible to receive financial aid for non-academic courses, such as professional development and continuing education courses.
  • No, installment payment plans are not offered. Full tuition payment is due at registration.


  • UMass Global is regionally accredited by  WSCUC Senior College and University Commission (WSCUC). Additionally, UMass Global's School of Education programs are nationally accredited by National Council for Accreditation of Teacher Education (NCATE) and teacher training and credential programs are accredited by California Commission on Teacher Credentialing (CCTC).
  • An email notification will be sent when your grades are posted. Students may also check for grades through MyUMassGlobal using your UMass Global student username and password.
  • Fill out the Name Change Notification form and email it to exed@umassglobal.edu.
  • Monday through Friday, 9:00 a.m. to 5:00 p.m.
  • You can view and print your statement of account via UMass Global's online student portal, MyUMassGlobal, using your University of Massachusetts Global student username and password. Click here for step-by-step instructions.
  • You will need to order these via our student portal. Please verify that all grades and credits are posted to your student record prior to ordering official transcripts. For detailed instructions on this and ordering official transcripts, please download the transcript information guide. Contact k12@umassglobal.edu if you need further assistance.
  • Fill out the Name Change Notification form and email it to exed@umassglobal.edu.
  • If you registered online with University of Massachusetts Global, the system created and provided you with your username and password during the registration process. If you mailed or faxed in a registration form, you should have received an email from the UMass Global IT department containing your username and activation directions after the staff processed your registration. Please visit www.umassglobal.edu/activate to activate your account. You can use our step-by-step instructions to guide you through the process. Click "Resend my Account Information Letter" if you never received your UMass Global credentials. If you have continued difficulty activating or retrieving your username and password, please contact our office.

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